Business Services Manager

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

Are you an experienced professional looking for an exciting opportunity to lead the management of diverse property assets in one of the world’s most vibrant cities? The City of Sydney is undergoing a significant transformational change within Property Services, and we’re seeking a skilled and motivated individual to lead our cross-functional team within the Business Relationships & Process, Information Systems and Contract Management disciplines.

We manage a unique and diverse range of property assets, including heritage-listed commercial buildings, award-winning libraries, and operationally critical depots. Our portfolio includes over 1,500 property interests worth $2.7 billion, covering assets such as building properties, footway agreements, vacant land, and road interests. This is a rare opportunity to contribute to the realisation of our Sustainable Sydney 2030–2050 vision by driving high-performance asset management.

Learn more about property services careers, and join the team dedicated to creating spaces that drive positive change for our communities.

As the Business Services Manager, you’ll:

• oversee contract management of major contracts, ensuring compliance, monitoring contractor performance against KPIs, and promoting best practices and continuous improvement in processes
• spearhead development and oversight of an audit framework that ensures data accuracy and building compliance, focusing on major building-related aspects. This includes compliance reporting and ensuring adherence to agreed service levels
• oversee the continuous improvement of the Property Management Information System, ensuring data accuracy, timely upgrades, and enhancements to support operational needs. Manage accurate reporting, and maximize system use through user training and support.

We’re looking for someone with:

• tertiary qualifications in Business/Contract Management or Accounting with significant experience in similar roles at a senior management level with extensive knowledge and experience
• track record of implementing new contracts into BAU, including developing contract management model, systems and processes
• experience developing systems and processes to streamline data collection, performance analytics and reporting.

Download position description. 

This role has the option of a rostered day off each month, known as a 19-day month. 

The recommended applicant must complete a pre-employment health declaration and criminal history check. 

Applications must be submitted online by 11:59pm, Wednesday 30 October 2024. 

For more information, contact Neil Palagedara, Executive Manager, Property Services on 02 9246 7665. 

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance 
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.