Outreach Officer

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

An exciting opportunity to join the resource recovery team as an Outreach Officer is now available.

In this role you will promote the City’s waste and recycling services, programs, and projects in line with the City’s strategic waste objectives by directly engaging the community with high-quality communication and public outreach activities and be responsible for planning and implementing event logistic requirements for the promotion and delivery of engagement and outreach activities to ensure they are delivered on time, safely and reach the target audience effectively. 

You will provide tailored responses to proactively solve customer enquiries and requests ensuring the highest professional standard of advice and technical expertise are provided to internal and external customers by maintaining awareness and expertise in relevant resource recovery and waste management practices, issues, and policy. 

Contribute to program monitoring, evaluating, reporting and planning, including analysis of site visits, local events, information sessions, presentations, tours, community talks and workshops to educate the community and create behaviour change.

Essential Knowledge, Skills & Experience:

• Tertiary qualifications in a related discipline or extensive relevant knowledge and experience in community outreach, engagement and/or education in a relevant field.
• Demonstrated experience delivering high-quality outreach education activities or programs that have led to measurable behaviour change within a community.
• Well-developed oral, written and presentation communication skills and extensive applicable knowledge of innovative engagement tools, tactics, and technologies.
• Excellent customer service skills and strength of character to deal effectively with a diverse range of customers.
• Ability to plan, implement and evaluate community outreach education programs and to develop partnerships with residents, community groups, government departments, businesses, NGOs, and industry.
• The ability to work outside core hours, including early mornings, evenings and weekends as required.
• The ability to meet the physical demands of the job and carry out physical activities.
• Holds a valid class C drivers’ licence and has or is willing to obtain a current working with children check.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration.

Applications must be submitted online by 11:59pm, Tuesday 01 July 2025.

For more information, contact Sophie Catchlove, Behaviour Change Project Coordinator on 02 9265 9344.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance 
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.